From ad:
Lead customer success team to go above and beyond to win the customers for the business.
Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.
Key Responsibilities:
- Processes, Processes, Processes – Optimizing them to achieve results with a team.
- Lead Tech Support, Verification, Moderation initiatives
- Be ready to jump in on the most pressing issues yourselves
- Collaborate with Product Team to improve the quality of the product
- Collaborate with Community Team to improve the community
- Trust Proactively detect product parts that need to be explained better
Skills & Qualifications
- Management experience
- Technical background enough for Tech Support cases
- Trust and Safety experience