From Ad and Link:
Position overview:
Community Moderators help the Community Managers in moderating Udacity the big scholarship communities, their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met. As a Community Moderator you are expected to monitor the forum daily including weekends”. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening).
Required skills/qualifications:
- Residing in United States of America
- Proficient in English Language.
- Great knowledge of online communities and cool under pressure
- Strong internet connection since the daily duties will be online
- Strong organizational and multitasking skills, and a proactive approach
- Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
- Knowledge of the Company’s services and targeted audience, as well as Uddacity culture
- Ability to effectively communicate information and report
- Have a good knowledge of principles of customer service
- Availability to work days, evenings, nights, as well as weekends as and when required.
- Student-oriented mindset and focus on understanding their problems
- Flexibility at their current job to take this challenge as a part-time, External contractor