Job description:
- Identify and analyze issues, patterns and trends in community behavior; assisting the Community Lead with surfacing these findings to the appropriate account teams
- Thinking beyond the moderation guide/bible. You will keep your eye on the ultimate project objective and adjust in the moment to do what it takes to get answers or results
- Able to use good judgement while making quick and accurate assessments of online behaviors and situations – considering issues from multiple perspectives
- You will be joining our community moderation team, who work across multiple territories. As a social native, you’ll be directly reviewing the content, community, and conversation happening against the clients you are assigned
- Create findings summaries and lead internal debriefs. Specifically, you will synthesize findings, brief the Community Lead on what you heard, and discuss implications
- Track cast participation during key marketing moments
- Create and update documents that keep the moderation process seamless, organized, and shareable across internal and external teams
- Work in a variety of special bespoke projects as needed:
- Assist in appeals/escalation of content that is not a direct offender of official T&Cs
- Assist in page moderation – social pages, wikis
- Assist in filter management
- Assist in reporting, blocking, and take-downs of violating (imposter) accounts
- Assist the Community Team in triaging security issues and escalations
- Assist in training and shadowing new moderators
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