While this is not a moderation job the skills can be transferred to to a moderation role and may just be something you will like instead.
On a daily basis this person will:
*paid training
- Will review claims received from current clients filing a complaint, via email.
- Investigate, analyze, and validate sales call complaint claims.
- Determine the validity of the complaints made by clients.
- Listen to recorded sales calls relevant to the complaint and document the necessary facts.
- Partner with internal resources to bring claims to an appropriate outcome.
- File a report with the third-party partner detailing the specifics of the complaint.
- Process claims pertaining to multiple business lines such as Life Insurance, Health Insurance, and Medicare Plans.