OUR FOCUS IS ON PROVIDING REMOTE MODERATION, TRUST & SAFETY, AND COMMUNITY MANAGEMENT JOB LEADS

Community Moderator / Engagement Specialist for PASSION.io

You can also EasyApply on LinkedIn or directly on company website here: Link

What you’ll be working on

  • Ensure that the community has the information they are looking for, to stoke the conversations happening, and to generally make the community a pleasant and fun place to be
  • Engage with our online community – build visibility and credibility by attending and moderating chats and respond to comments and requests
  • Create engaging content, including articles, social media posts, newsletters, and videos.
  • Analyze web traffic and relevant community metrics.
  • Relay community feedback to relevant internal stakeholders.
  • Your main objectives will be:
    • Increasing the engagement in our community
    • Increasing the satisfaction of our community members and encourage content creation from members especially to help one another
    • Moderating to ensure a positive and empathy approach is upheld
    • Build processes that ensure mitigation of negative sentiment, and that support issues raised are handled quickly

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