This is not your usual Community management job, however, it could be a very rewarding position. Read the full ad before applying.
About the company:
Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum-seekers, migrants, and people who have experienced violence. Signpost meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities, so that they can make informed decisions about how to stay safe, exercise their rights, and get access to services. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs and that comes from “peers” rather than authority figures. Signpost was developed by the IRC and Mercy Corps in 2015 in Greece and is now active in over 12 countries on 5 continents.
Position summary
Digital Community Liaison interacts with users on social media primarily through private messaging, helping users navigate information on our platforms, clarify and share information on available services, and lend a friendly, empathetic ear. The digital community liaison also speaks with children via WhatsApp calls or via other audio/video platforms to ascertain whether they have received a legal screening, provide basic legal information, and with their consent, collect basic biographic information and make a referral to a legal aid provider.
Essential Responsibilities
● Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.
● Engage users in conversation online including answering questions, providing potential legal services referrals, basic social services referrals, and other wraparound support.
● Make referrals for children in need of legal representation, following detailed protocol for the referral, including and especially as related to obtaining consent.
● Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
● Provide feedback on, and translate into English if required, representative, ongoing, and noteworthy comments provided by unaccompanied children through our various platforms and track trends in conversations and information gaps.
● Analyze information gaps amongst refugee/asylum-seeking populations to feed into future content creation.
● Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
● Collaborate with colleagues to develop thorough, well-researched answers.
● Keep up-to-date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
● Other related duties as assigned.