Has state restrictions, see ad for all locations they hire in. They also have other remote jobs.
They want 6 months experience in Account Protection but I think any kind of Trust & Safety experience will get you an interview. I don’t like phones much but it is part of T&S.
It has wide pay range, the highest is $33.90 a hour. So, even if you start at the $16 you have room to go up.
Essential Job Functions
Deliverables – Monitor fraud reporting and take appropriate action. Set up, Investigate, manage and complete fraud claims within required timeframe. Escalate if applicable to appropriate supervisor/manager for proper resolution (if applicable).
Customer Service – Receive incoming and make outgoing investigative and verification phone calls to customers to minimize fraud losses and risk exposure. Receive incoming calls from our consumers with pending fraud cases to provide updates. Provide courteous and professional service to customer, even in potentially escalating situations, representing Comenity/Comenity Capital in the most positive manner always. Demonstrate outstanding Verbal and Written Communication skills when working with internal and external partners via Microsoft Outlook and by phone.
Fraud Research, Review and loss reduction – Perform fraud review and verify customer activity and identify potential fraud. Receive incoming and make outgoing phone calls. Process pended fraud evaluations (applications). Review, process and respond to fraud related mail inquiries.
Documentation– Demonstrate procedural knowledge by properly documenting account in Synapsys and Alloy programs. Maintain up to date knowledge of current fraud trends and perform other duties as assigned.