Note the experience required starts at 0, so good opportunity to get started in T&S.
In this role you will:
- Review all orders utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
- Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts and chargebacks
- Review and study various notifications and escalations to identify fraudulent transactions
- Provide timely and accurate responses to tickets sent via email to ensure that customers are getting the best service especially when being asked for verification, etc
- Maintain accurate and thorough records of any and all restrictions placed or refunds processed
- Work closely with other members of the team to continuously improve internal processes whenever necessary
- Reporting activity and fraud trends
- Maintain effective working relationships across internal and external departments as necessary
- Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
- Must be able to work weekends and non-traditional shifts. Morning shifts and evening shifts available. Typical operations hours are 8a-8p local time. Holidays may vary.
We are looking for:
- 0-1 years of related experience with fraud prevention, fraud data analysis, investigations, or risk management
- 0-1 years reviewing orders and identifying fraud trends
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