Level II requires experience, look into level I for this role if you are entry level.
In this role you will:
- Review all orders utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
- Maintain or exceed minimum review volume expectations with minimal errors, complaints, fraud alerts and chargebacks
- Review and study various notifications and escalations to identify fraudulent transactions
- Provide timely and accurate responses to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc
- Maintain accurate and thorough records of any and all restrictions placed or refunds processed
- Work with fraud leadership to evaluate or develop tools and infrastructure to enhance the ability to detect fraudulent activity proactively
- Reporting activity and fraud trends
- Work closely with other members of the team to continuously improve internal processes whenever necessary
- Maintain effective working relationships across internal and external departments as necessary
- Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
- Must be able to work weekends and non-traditional shifts. Morning shifts and evening shifts available. Typical operations hours are 8a-8p local time. Holidays may vary.