It has the location as England but says remote and not restriction on location.
As a social media professional, you deliver high value to your team by being able to communicate with the huge variety of customers that use our fantastic products and will be required to:
- Have basic computer knowledge and good math skills Monitoring incoming messages from consumers using Sprinklr
- Liaise with product specialists regarding consumer product queries
- Escalate potentially brand damaging comments to the product specialists and key stakeholders, liaising as required to bring the case to a close approved by the brand
- Using and tailoring pre-existing content from the asset library to respond to consumers
- Assist on the update of the asset library, liaising with corporate communications and brand leads where relevant
- Create and monitor social media reports to track consumer activity relating to the brands, quantifying complaints and comments received, to provide insights to the brand and research teams
- Create listening reports instigated by current and upcoming media events and following requests from key stakeholders to follow the conversations relating to our brands
- Update key stakeholders, marketing and research teams with insights from listening reports