The Community Manager role is an important part of our Creative Team, which is responsible for strategy and creative execution for both the Mocha Global house of brands as well as for our partners like Real Madrid, Liverpool Football Club, and more.
The Community Manager will act as Mocha’s voice across social media, first developing our social strategy and then our content. They will also act as the voice of our users out in the wild, constantly monitoring reviews and comments across all platforms, plus engaging with users to help inform product and content development and increase daily active use of our and our partners’ Keemoji apps.
Responsibilities
The Community Manager will be involved in:
- Monitoring & Sharing User Reviews Across Platforms + Responding When Appropriate
- Development Of Our Corporate Social Strategy With Input From Key Stakeholders
- Day-to-day Management Of Our Corporate Social Platforms
- Working With Partners To Craft Review Response Strategies (As Needed)
The Community Manager should be someone who:
- Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
- Proactivity – Acts without being told what to do. Brings new ideas to the company.
- Flexibility/adaptability – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Strategic thinking/visioning – Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
- Creativity / Innovation – Generates new and innovative approaches to problems.
- Enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude
- High Standards – Expects personal performance and team performance to be nothing short of the best.
- Communication – Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
- Teamwork – Reaches to peers and cooperates with supervisors to establish a collaborative working relationship.
Qualifications
- 2-3 Years’ Experience in Community Management
- In-depth knowledge of all major social media platforms + both major app stores
- Possesses a strong passion for social engagement
- US-based (Midwest or East Coast). St. Louis preferred
Travel may be required, up to 10%