Job Description:Looking for an enthusiastic Community Moderator responsible with improving our game communities’ sentiment, providing social customer support and fostering a healthy and safe community for players across our social media channels.
The Community Moderator will be monitoring Facebook/ Instagram/Twitter/ YouTube/ Steam / Reddit/ Discord servers’ posts and comments that are posted on message boards, websites, forums and the like, as well as daily engaging with the audience, providing support, settling disputes, removing posts that are offensive or those that break the community rules and organizing discussion threads accordingly.
Qualifications Responsibilities
- Monitor discussions on Social Media, Discord, AppStores & Steam reviews, respond in a timely fashion where appropriate;
- Engage, educate and support players via discussions on Social Media Channels and Discord servers. Identify, track, report and help solve their emerging issues;
- Collaborate with other teams in finding swift solutions for the issues reported by players via social media;
- Collaborate with Game Community Managers to identify, empower, monitor community contributors in Discord and other social media;
- Reinforce and participate in the feedback cycle from customers to the game team and back;
- Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings, blocking unwanted users and educating the community to leave their comments in the correct places;
- Review, collect and accurately classify the nature of user-generated content from a range of social media and community platforms including Facebook, Instagram, Twitter, YouTube, AppStores and Game Discords. Provide extensive reports on community feedback, by using qualitative and quantitative metrics;
- Reposting Social Media content across local Gameloft Social Media Channels.
Requirements
- Excellent command of English language, both verbal & written (second language is a big plus);
- Passion for games and nice to have a good video game experience (knowledge of game styles and gaming experiences);
- Familiar with Discord, Reddits, Stores, forums, Facebook, Instagram and other social & discussion hubs;
- Ability to understand online conflicts and knowledge on how to mitigate them;
- Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel, PowerPoint – nice to have);
- Ability to communicate clearly, both written and in speak;
- Ability to handle customer complaints, even when handling unpleasant customers;
- Ability to work accurate and with eye for detail;
- A pleasant and friendly style and a proactive attitude;
- To be a team player.
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