Summary:
We are looking for an experienced Community Manager to join our team. If you are a tech-savvy professional, experienced in customers communities, social media, and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and can develop engaging content as well as make sure responses are provided in a timely manner. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
What you’ll do:
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Analyze customers sentiment and alert on time on any risk
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Stay up to date with digital technology trends
What you’ll bring:
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Familiarity with managing Slack communities
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
