4+ months with possible extension
I generally don’t like 3rd party contractors but this company has been around for a while and a job is a job and it could lead to other opportunities through Russell Tobin. At least they say the client name so you know what you are getting into. They have other remote jobs as well.
Role & Responsibilities:
- Handle day-to-day community moderation of multiple community forums and groups
- Drive the ProTax Customer Success community strategy to deliver a consistent customer-facing tone & voice.
- Champion the voice of Customer both internally and externally
- Advocate, build and nurture community programs to drive community health through engagement and delivering customer value
- Identify emerging issues and themes to drive a rapid, coordinated response across product management, marketing and customer success
- Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately
Skills Required:
- 3+ years of social media community management experience in B2B, metrics reporting, social listening and social copywriting.
- Experience and understanding of online communication: forums, group chats, social media
- Deep Customer Empathy and a passion for continuously engaging with customers across social and community channels in order to best understand and serve them
- Excellent verbal and written communication skills that allow you to engage professionally, respectfully and clearly with others
- Experience with Khoros Community and Care social and community management tools
- Curiosity and commitment to testing new ideas and innovating to drive business results
- Telling a compelling story that is backed by data and experience
- Effective communicator, presenter, and negotiator