Conexess Has Opening For Social Media Customer Engagement Specialist

The ad says Drug Testing and Background Checks are required and ask for a Bachelor’s Degree. I would apply if you have relevant experience, you might be able to get around that requirement.

Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

2+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

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