Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our consumers as a single point of contact to all customer inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.
What you will be doing:
- Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues
- Model exemplary service through telephone, email, and direct mail channels
- Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
- Build and maintain relationships with repeat consumers
- Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
- Additional duties as assigned
Requirements:
- Positive, consumer-minded individual with a passion to serve
- General knowledge of trading cards and collectibles industry
- Strong problem-solving abilities and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- Able to multitask, prioritize, and manage time effectively
- Proficiency in MS Word & Excel
- Willingness to work through phone and e-mail interactions with customers
- Willingness and ability to work flexible hours, including evenings and weekends