They have salary ranges for different locations but the ranges start in the $40 range for all locations
What you’ll do:
- Review high-touch abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
- Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
- Review team members’ work, provide feedback and guidance, create and deliver training
- Identify and escalate new issues and trends
- Assist in improving our support resources and content
- Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency
- You set an example and are an active mentor of others, showing flexibility and collaboration in order to effectively prioritize competing demands
Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills
- Experience reviewing sensitive content and a meticulous attention to detail
- Familiarity with online child safety, fraud, spam, or other types of abuse
- Proven track record managing data sets and using data to inform decision making
- Agility in adopting new workflows and prioritizing competing demands
- Experience collaborating with internal and external stakeholders at various levels within the company
- Great judgment and ability to problem-solve, both alone and with peers
- Developed perspective on prominent trends and issues in the online safety world
- A passion for Snapchat and ability to focus and thrive in a fast-moving environment
- A strong team player with excellent leadership qualities
- Ability to work a shift pattern that includes weekends