The Community Manager role is a full-time, exempt position working remotely. The hiring range for this role is $60,000 – $70,000 based on experience.
Community Managers are an integral part of the overall mission of Empowerly. Our Community Management team ensures a holistically positive experience through the Empowerly journey for our students and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that lead to student success. We are seeking an early career, organized, and customer-oriented Community Manager who will integrate well with our team and provide exceptional service to our marketplace of College Counselors, and our students and families.
Requirements and Responsibilities
- Deliver high quality customer service with patience, empathy, and sensitivity
- Work some weekend hours (schedule may vary by week, “flex” schedule)
- Respond to and resolve all incoming customer communications within internal SLAs
- Work cross-functionally with other internal teams to ensure customers have the best possible outcomes
- Provide phone and email support using CRM tools
- Represent Empowerly’s brand to current and prospective customers
- Represent Empowerly’s brand to Empowerly’s marketplace of counselors
- Assist with Product, Operations, and Sales on new company wide initiatives
Minimum Qualifications
- Possess an undergraduate and/or graduate degree
- Have 1-2 years of experience in a student support, customer service, or other customer experience role
- Able to establish and maintain effective working relationships with others
- Possess high standards of conduct and attitude, demonstrating empathy and patience when handling customer service issues
- Be a clear communicator with exceptional follow-up skills for closing communication loops
- Able to motivate others and convey information effectively and accurately
- Able to come up with unique or innovative ideas, and creative ways to solve problems
- Able to work in a fast-paced environment, and take on competing priorities and developing work streams
- Possess knowledge of customer experience satisfaction
- Able to work some weekend hours (schedule may vary by week, “flex” schedule)
- Savvy with Google Workspaces and other modern technologies
- Be a highly adaptive, self-motivated professional
- Be detailed-oriented
Preferred Qualifications
- Possess an undergraduate and/or graduate degree from a Top 100 undergraduate institution
- Familiar with college preparation, application, and admission processes