WHAT YOU’LL BE DOING 👇
As a Social Media Community Manager & Moderator, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels. You will be putting your own creative spin on some of the Standard Response Templates to engage with the audience and be in-keeping with the brands tone of voice.
While moderating the content, you’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).
Working Hours 🕑
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.
For this project, you must be available Thursday, Saturday and Sunday as a minimum.
For this particular work we expect you to work a combination of the following shifts so you will need availability at these times: (All times are in EST)
Monday 6pm to 7pm
Wednesday 6pm to 7pm, 7pm to 8pm, 8pm to 9pm, 10pm to 11pm, 11:30pm to 12am
Thursday 6pm to 7pm
Saturday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm
Sunday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm
While the above is the desired availability, this work would be for approximately 15 hours per week with the view that the hours would increase over time.
Child Protection
At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
💬 Excellent US English level: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
🧑🤝🧑 Background experience: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
📱Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
📈 A confidence with digital technology: you know the latest trends in social media like the back of your hand.
✨ A self-motivated social media expert who is comfortable working remotely.