The company is based in Canada. I do not see anything about only accepting candidates from Canada, so apply and find out if it sounds like something you want to do.

Online Reputation Manager

The Right Time Group of Companies is seeking an Online Reputation Manager to join our internal Marketing Team and support our continued growth. With 23 unique brands and growing, Right Time is one of the most profitable, fastest-growing HVAC and home services companies in Canada. In our fast-paced and demanding work environment, we expect our team members to be highly efficient and productive, ensuring that tasks are completed quickly and effectively. This is a full-time permanent and remote position.

We are seeking an experienced marketer skilled in communication, social media, and online reputation management. This is a great opportunity for an individual who is motivated, creative, and social media savvy. The Online Reputation Manager will build and maintain a strategy for monitoring, managing, and growing reviews on all social media channels, online directories, and review sites. The role will encompass management of responses, manage triage of issues and trafficking negative feedback to appropriate staff and leadership, tracking resolutions and compiling data into actionable data points that can be used to improve the customer experience across all brands.

The Online Reputation Manager will join an existing team. Flexibility in workday schedule is a must and the candidate must be available to work evening and weekend shifts.

Responsibilities:

· Responsible for reviewing and responding to customer feedback across all relevant social media and review websites for our multiple brands and digital assets.

· Management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.

· Prepare clear, concise, and professionally written public responses to customer feedback left on social media and review websites.

· Ensure proper communication within brand voice in responding to customer feedback.

· Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directories, and review sites.

· Develop review rating KPIs for our brands/branches.

· Develop a review rating and solicitation program to grow Google reviews motivates and rewards team members for performance.

· Oversee and manage social media calendar.

· Track, analyze and report online reputation results.

· Identify opportunities to optimize online reputation on key platforms such as Google, Facebook, Homestars, etc.

· Be the review platform subject matter expert, providing support to in-field team members, management, and other team members as required.

· Respond to lead generating comments on social platforms in timely manner and traffic to the appropriate team member.

· Organize, manage, and gather brand photos for online social channels.

· Build and execute email campaigns.

Requirements:

· 5+ years managing social media channels

· Email marketing experience

· Excellent verbal and written English communication skills

· Team player that can work collaboratively in virtual/remote settings

· Good judgement skills and ability to work independently

· Data driven thinking

· Flexibility in workday schedule is a must

· Bilingual – a plus

Link, Only found on LinkedIn so you can only apply on that platform.