Global Community Experience Manager
At Lionbridge, our community of over 30,000 translators, interpreters, testers, post editors, and SMEs are at the heart of everything we do. These teams are the defining core of our business model, and the driving force behind our tenured, leading position in the Localization industry. Taking the reins as our Global Community Experience Manager at Lionbridge, you’ll be presented the greenfield opportunity to be the voice of our brand across this diverse, global partner community! As you develop impactful, big-picture strategies to drive community partner engagement, you’ll also work to strengthen partner brand awareness, support value-add content across various platforms, create and manage a social media & forum presence, and ultimately strive to increase partner availability and capacity with Lionbridge.
What You Will Do:
- Analyze current positioning and strategize methods in which we can scale our community, connect with new people, and capitalize on retention across our existing network
- Develop and deploy a community-wide forum strategy that offers and promotes consistent, positive interactions across our global network of community partners
- Create and launch a branded social media strategy across multiple platforms, maintaining timely engagement, accurate copy, and consistent scheduled content
- Communicate industry trends and feedback to internal stakeholders to identify potential issues and support the creation of resolution processes
- Develop and manage general partner communication efforts including newsletters, community updates, relevant industry news, and related value-add content
- Build relationships, create outbound activities, and engage in community-focused activities that drive big-picture community satisfaction and increase community & customer NPS’
- Utilize community interaction data models to develop ways in which product and service values are increased for our community partners
To Be Successful You Will Have:
- Minimum 3+ years’ experience in community management specifically and/or community engagement related roles
- Extensive experience designing and delivering world class customer/community experience through the effective utilization of social media, forum, and other technologies
- Proven ability to manage multiple competing interests, stakeholders, and priorities using high-level time management, prioritization, organization, and conflict resolution.
- A people-centric personality with the ability to initiate and nurture impactful relationships in a digital capacity
- The ability to analyze and utilize data to guide business decisions
- Demonstrated English language fluency