Responsibilities:
- Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month.
- Identify patterns in the data to help us improve our service and processes.
- Accurately update ride statuses through their lifecycle, using information from multiple sources.
- Communicate with Transportation Providers to schedule and recover rides with unique needs.
- Monitor internal communications channels to identify and manage escalated service opportunities
- NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed.
This is a part time position Tuesday – Friday, 3:00pm – 9:00pm, Saturday 11:00am – 4:00pm Eastern Time. $16 – $18 per hour
Competencies:
- High School Diploma, or equivalent.
- Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems.
- Attention to detail and a drive to see projects through to completion with quality.
- Excellent written and spoken communication skills.
- Creativity and ability to think outside the box.
- Willingness and ability to work on and support a remote team environment.
- A sense of humor and positive attitude.