Elevate your career as a Social Media Content QA Specialist at Tebra. In this role, you’ll be the guardian of our customers’ social media posts, ensuring impeccable spelling, grammar, and tone while aligning with our practice’s services. Your knack for detail will shine as you curate relevant images and occasionally modify posts. With a background in social media content production, journalism, copywriting, or copyediting, you’ll expertly navigate platforms like Facebook and Instagram. Your English language prowess, organizational finesse, and proactive attitude will drive top-tier quality. Collaborate seamlessly across teams and exceed service goals while continually enhancing your expertise. While experience in healthcare is a plus, your ability to adapt and thrive in a dynamic environment is what sets you apart. Seize this opportunity to champion excellence in social media and contribute to Tebra’s success.
From ad:
About The RoleThe Social Media Content QA Specialist is responsible for the quality control of our customer Social Media posts. This role will review all social media posts and images on a daily basis to ensure spelling, grammar, syntax, and overall tone is correct. They will also ensure that the posts accurately reflect the practice’s services offered, and the photo for the post is relevant. As needed, the Social Media Content QA Specialist will modify social media posts and/or select new imagery.Your Area of Focus
- Audit all Social Media posts on behalf of our customers and modify as needed
- Utilize project management skills to ensure accurate completion of QA tasks
- Meet minimum productivity goals and deadlines
- Meet and/or exceed service level goals in response time and resolution
- Proactively communicate internally between teams at Tebra as well as with our social media vendors to ensure timely project completion
- Additional duties as assigned by management
Your Professional Qualifications
- 1+ year(s) professional experience (or equivalent) in social media content production, journalism, copywriting, or copyediting.
- Experience creating written business content for Facebook and/or Instagram.
- Excellent command of the English language and ability to interpret and implement customer content feedback as needed.
- Organized and results-driven with a focus on achieving top social media post quality.
- Self-starter who thrives in the opportunity to take initiative, with exceptional time management skills and great attention to detail.
- Outstanding analytical, problem-solving, and multitasking skills.
- Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative cross-team relationships.
- Nice to have skills: Experience with Salesforce, G-Suite, other social media platforms, and familiarity with SEO best practices. Experience writing and/or editing in the healthcare industry is preferred but not required.