Apply to be a Digital Community Manager at Varicent

Are you ready to blaze a trail in customer engagement and community building? Join Varicent as a Digital Community Manager and drive impact through customer interactions within thier online community. As a passionate advocate of customer engagement, you’ll work closely with customers, nurturing their digital support and educational experience.

From ad:

Partner with the Customer Success Enablement team to define and deliver the overall Community strategy for Varicent, including community vision, global expansion, engagement, and strategy.
Collaborate with internal teams (Products, Customer Success, Marketing, Sales, technology, EMPO, Finance, Legal) to develop a programmatic approach to drive and support the overall online experience for our customers.
Be a thought leader and vocal advocate for the needs of online assets, including documentation and the customer community.
Partner with senior stakeholders to advocate for and drive overall content strategy, focused on user issues and product roadmap.
Analyze our online assets as a customer engagement tool and show value in the investment as we grow and improve the relevance of the information and interactions.
Manage content through the entire cycle, from brief to scheduling to publishing.
Monitor and foster positive community activity, proactively keeping a pulse on overall interests and sentiment.
Be the voice of the community and help them think about things from a social-first perspective.
This role will require the ability to collect, translate, and respond to data from the community on participation, registration, activity trends, and what is impacting each.

6 years experience which includes 3+ years of experience in marketing focused on CRM or database management, 3+ years of customer success or sales
2+ years prior experience building, maintaining, and moderating an online community for customers, preferably in the Saas industry.
Customer empathy and curiosity to solve business challenges.
Strong analytical skills and a data-driven mindset
Strong business communication skills (verbal and written)
Working knowledge of online community platforms (inSided, Khoros, Thrive, influitive) and Customer Success Manager CRMs (Totango, Gainsight, ChurnZero, PlanHat)
Proven ability to create, develop, and manage cross-functional and customer relationships.
High energy with a positive attitude and desire to grow professionally.
Camera-ready online communications experience with customers including professional presentations skills and aptitude for leading customer meetings, webinars, and training sessions properly representing the company during live sessions. An ability to engage the audience.

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