Passionate about Web3 technologies and decentralized applications? In this role, you’ll engage with the community on Governance forums and Discord, offering technical assistance and fostering a positive environment. Your strong communication skills, coupled with a passion for Web3 technologies, will contribute to a seamless user experience.
Not based in the USA, and looks like small-start up company. I would use caution and do some additional research before applying.
What you’ll do:
- Monitor and promptly respond to inquiries, feedback, and support requests from community members on the Governance forums
- Provide clear and concise answers to questions, troubleshooting guidance, and assistance with technical issues related to our Web3 products or services
- Foster a positive and inclusive community environment by promoting respectful and constructive discussions among community members
- Enforce community guidelines and code of conduct to maintain a safe and respectful environment on the Discord server
- Stay informed about the latest trends and best practices in community management to continuously improve community engagement and support
- Proactively identify opportunities to improve user experience on Discord and contribute ideas to enhance user support processes
Who you are:
- Strong communication and interpersonal skills with the ability to convey technical information in a clear and user-friendly manner
- Previous experience in customer support, community management, or a similar role
- Excellent problem-solving skills and ability to handle high-pressure situations calmly and professionally
- Empathy and patience to provide exceptional support to users with varying levels of technical expertise
- Passion for Web3 technologies, decentralized applications