The ad says they require 1+ years of experience but I would apply even if you do not have a full year of experience in another T&S role.
As a Fraud Investigations Associate the daily mission will be to specialize in investigating cases and disputes and limit or recover monetary losses. This is a phenomenal role for people that thrive on solving sophisticated puzzles and unraveling mysteries. Join Onbe and help us make sure the “bad actors” don’t win!
Responsibilities:
- Investigate all fraud claims and billing disputes
- Interact with law enforcement agencies, merchants, and persons of curiosity about order to acquire and review all information and complete the appropriate actions
- Use good judgment and all available resources to make well-informed decisions when approving or denying a case
- Proactively identify trends or patterns of activity related to fraud claim activity, and advance as appropriate
- Troubleshoot sophisticated cases independently and with minimal direction when required
- Handle raised client inquiries, time-sensitive cases and large dollar financial investigations
- Provide case statuses to customers and management
- Connect with management regarding irregularities or errors in case handling
- Enforce to department processes, procedures and goal expectations for all aspects of case investigations
Qualifications:
- 1+ years in fraud, disputes, claims or chargeback environment; payment card or financial services industries a plus
- Prior experience in a customer contact role
- Previous experience with Fiserv applications (FDR, Defense Edge, SpendTrends, Falcon), preferred
- Previous experience with case management tool iSight
- Previous experience with tools such as Microsoft SQL
- Previous experience with paid and free investigation and research tools
- Knowledge of rules and regulations related to financial fraud (Regulation E, Bank Secrecy Act, Suspicious Activity Reports, etc.)