Flexibility to work remotely from any of the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI
$24.00 per hour starting pay
What you’ll do:
- Provide support throughout the claims process and own monetary compensation escalations via phone or email
- Investigate and evaluate customer damage/lost Item claims and provide 100% accurate claim settlements
- Investigate and evaluate customer issue claims and provide resolutions that balance profitability, risk mitigation, and the customer experience
- Build rapport and demonstrate empathy in all customer interactions.
- Monitor Clutter’s social media presence, moderate comments and provide support for customers who post on Yelp, Twitter, Instagram, GMB, BBB, Consumer Affairs, T.P. & GroupOn
- Address and respond to Customer Debit & Credit Disputes
- Mitigate risk via inbound call transfers from the Clutter Customer Experience Team
- Completion of paid training in the first week of employment is a requirement
What we’re looking for:
- Bachelor’s or Associate’s degree
- Availability to work on weekends required
- 1 year of experience in claims or trust & safety (preferred – not required)
- Passion for technology and respect for the process
- Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
- Strong communicator who enjoys building rapport with customers and resolving complaints
- Experience or understanding of how to work and collaborate with a remote, distributed team