This is not a T&S job but sounds like a great job to get some relevant experience, and could even be a side gig/2nd job. Also think about how starting in a role like this can lead to others within that company.
How you’ll spend your time at Tovala
- Monitor and respond to email inquiries.
- Answer questions and resolve issues in real-time via online chat.
- Answer calls and phone customers to provide live support when necessary
- Provide Tech Support help when troubleshooting the oven or App
- Educate customers around all aspects of our service and product
- Use Zendesk and other CRM software to maintain records of customer interactions
- Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help
- Share perspective on trending topics to the business and engineering teams to help improve our product and services
- Maintaining high customer satisfaction
- Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating better.