Bachelor’s degree or equivalent work experience required. Looks like a great opportunity to move up.
Reporting to the Senior Product Education Manager, you will join the Product team and will be responsible for developing the Zartico User Community to support the ongoing adoption of our Destination Operating System. You’ll be responsible for building, growing, nurturing, and managing our customer education-focused online community.
What you’ll do…
- Collaborate with the Product Education team and business stakeholders to perform community management and educational content around the Zartico Destination Operating System®.
- Be responsible for fostering a sense of community around our product by actively engaging with the audience by monitoring the key needs for engagement around product adoption
- Optimize our digital community for success, and grow it to the point where it can evolve to the next level
- Elevate the quality of online discussions around the product, as well as sustain meaningful relationships with the audience.
- Uphold Zartico’s image, brand standards, and tone online.
- Make sure that all the information displayed on the community page is relevant and up-to-date and double-check that there are no discrepancies between the product, website, and the knowledge base in terms of information.
- GROW the user community from beginning stages into a vibrant and helpful place for users to get valuable information and engagement from Zartico and fellow users.
- Work with the Senior Product Education Manager to collaboratively to develop the user community content and strategy from within the Product Education content calendar
- Create engaging and shareable content
- Provide community feedback to the management and stakeholders.
- Learning and growing from online community development in other industries to bring those innovations to educate and guide the organization in evolving user community best practices.
- Engage with users directly in live training events.
- Aid in planning and execution of user community initiatives and programs, including development of user community events and conferences.