This company has other remote jobs too.
Pay for this role begins at $18.50/hour plus full benefits. We are currently hiring for a variety of schedules, please apply if you have flexibility in your schedule. Please note that all schedules do require at least one working weekend day (Saturday and/or Sunday) and evening hours.
This role may be a great fit if you love problem solving, have effective communication skills, and have strong attention to detail.
To succeed in the role, you’ll need:
- 3+ years of experience working in a customer service role
- Flexibility to work on at least one weekend day
- Empathy with a focus on the health and safety of our elderly clients
- Strong problem solving and critical thinking skills
- Strong multi-tasking skills to handle multiple urgent issues in fast paced environment
About the work:
A Care Operations Associate supports external customers and internal team members to provide a mutually beneficial outcome. To do this, you’ll work with a team focused on supporting Care Pros, clients and Partners in a specific regional area. This breaks down into two main components of work:
- Provide exceptional service directly to clients and Care Pros
- Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan
- Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit
- Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients
- Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution
- Coordinate with market team members to deliver a seamless client and Care Pro experience
- Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros
- Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations
- Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience
- Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing