Who We’re Seeking:
A dynamic, self-motivated Community Support Associate to assist with community engagement (25%), helping the support team answer questions and technical problems (75%).
Key Responsibilities include, but are not limited to:
- Respond, redirect customer service support tickets.
- Verify and log reported application issues.
- Gather customer feedback and share with appropriate departments.
- Assist in verification charity eligibility for onboarding to Tiltify.
- Guide community members needing help with using Tiltify in support tickets, forum posts and on Discord.