Overview
Are you looking for an opportunity to use your problem solving skills, high energy, and software savvy ability to start your career? Join VRI as our Technical Support Representative who will be responsible for daily interaction via phone, mail, email, or personally with VRI Customers and VRI Team Members to establish and maintain a positive working relationship and resolve client issues.
Hourly Range: $15.00 – $17.00 based on shift differential
Responsibilities
- Answer client’s technical inquiries and refer calls not refer issues to appropriate departments.
- Research, investigate, and respond to all customer technical issues and complaints.
- Interact daily via phone, mail, email or personally with VRI Customers, Prospective Customers, Case Managers, Home Service Representatives, and VRI team members.
- Record details of calls, dispatches, and messages.
- Maintain access to, and security of, highly sensitive materials.
- Refer customer complaints to appropriate persons.
- Maintain project productivity and quality goals.
- Other duties as assigned.