Key Responsibilities
- Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content and communications
- Translate client research objectives into engaging quantitative and qualitative community research studies that deliver thoughtful feedback and actionable results
- Act as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and escalating member feedback
- Track performance metrics and inform development of proactive engagement strategies
- Inform our clients’ business objectives by interpreting, analyzing and synthesizing research data into meaningful stories
- Act as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clients
- Become an expert in Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development
Skills & Requirements
- 3+ years of experience in market research, marketing, analytics, consumer insights or related industry
- Experience with external client/project management
- Strong writing and communication skills
- Strong proofreading and grammar skills
- Internet and technology savvy; experienced with blogs, social networks, mobile apps, etc.
- Prior experience in Quantitative and Qualitative research methodologies
- Strong interest and/or involvement in online communities and social media-based research
- Independent, self-starter that can stay cool under pressure and contribute to a positive office culture
- Proficient in Microsoft Word, Excel and PowerPoint
- BA or BS in business, communications or related field
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