This is a 3 month contract to hire position.
What you will do:
- Become an expert on all things Extra, embodying company tone of voice
- Engage directly with our community across all owned and paid social media content and platforms
- Confidently navigate comments and questions – responding and resolving in a timely fashion
- Problem solve issues that arise, working cross functionally to swiftly find answers + solutions
- Create and nurture relationships with our community
- Anticipate and craft messaging around new product features, campaigns, and giveaways, preparing us for the questions that our community will likely ask
- Continually evaluate our responses, identifying opportunities to improve our community management, and collaborate with the team to bring those ideas to life
Minimum Basic Requirements
- 1-2 years experience in community management or customers service (preferably focused on social channels)
- Detail-oriented with the ability to multitask, prioritize, and manage time effectively
- Excellent communication skills – you are a strong writer who can create and adapt messaging to meet the needs of our community.
- You think quickly and can make moves to action quickly
- Empathetic – you can put yourself in other people’s shoes to better understand their questions and comments, and effectively connect with them
- Ability to work cross-functionally, as well as independently
Preferred Qualifications - You have previously worked in customer support
- Experience with Sprout Social or other moderation platforms
- Experience delivering results in a fast-paced environment
- Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in decision making and independent problem-solving
- Ability to stay motivated in complex situations