Payment Operations Specialist for Jane Technologies

The Payment Operations Specialist will be the first member of Jane’s PayOps team and will be responsible for providing leadership and support to the broader company and payments team with regards to the major components of payment operations. The specialist should be well-versed in the underwriting process, chargebacks, settlements and reconciliation, risk analysis, and will provide guidance and expertise to customers and internal teams in support of Jane’s payments products. The ideal candidate will have previous experience in an entrepreneurial start-up environment and is able to roll up their sleeves along with the rest of the team. This role is an opportunity to come in at the ground-floor of a fast-growing strategic business unit, grow with the business, and help set the operations and processes that will operate the business for years to come.

Ability to understand and make recommendations for changes to operations and processes in a dynamic fast paced environment, building institutional knowledge
Work closely with 3rd party vendors to ensure efficient operations
Kickoff and manage underwriting data collection process with prospective merchants
Answer internal staff and management and merchants’ inquiries with regard to Retrieval and Chargeback issues
Review merchant files in accordance with policy and to ensure they contain all required documentation
Monitor merchants’ credit card processing activities using different risk monitoring tools
Answer internal staff and management along with merchants’ inquiries with regard to Risk Management issues
Contact merchants, cardholders and banks to verify transactions processed through merchant accounts
Understand card brand interchange and ACH transactions
Complete management reporting, informing management of performance and related application completion of channels
Perform other related duties as assigned

Minimum three (3) years of merchant and/or payment experience in the financial / fintech, ISO or agent environment
Practical knowledge of Card Scheme rules and regulations
Ability to understand and make recommendations for changes to payment operations
Great interpersonal skills for interactions with a wide range of levels across the organization
Great communication skills, both written and verbal
Solid organizational and time management skills
Sound judgment, strong problem solving and analytical skills
High motivation and attention to detail
Efficiency and ability to take ownership of results
Resourceful person that can take ownership of actions and initiative
Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals
Must have Microsoft office skills with a strong working knowledge of PowerPoint, Word, and Excel

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