You must have 10 years of experience to apply for this role and I get the feeling it would be high-stress but if I had the years I would go for it.
Minimum qualifications:
- 10 years of experience in content policy, anti-abuse, or customer support operations
- Experience reviewing content, answering user questions, or working with vendors.
Preferred qualifications:
- Experience as a thought leader and team lead or people manager in a problem solving , anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
- Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
- Ability to lead a team to frame problems, structure analyses, and drive impact.
- Ability to build effective relationships with cross-functional partners across geographies.
- Excellent business judgment, influencing, and communication skills.
- Excellent strategic and problem-solving skills.
Responsibilities
- Leverage people management, mentoring, and coaching experience to lead a Global team of diverse experts.
- Work closely with all the global vendor operation leads on shaping direction and resource allocation for content review operations.
- Prepare presentations and clearly communicate initiatives to management and to the broader organization and liaise with policy, Public Relation, and Legal teams to craft and implement process solutions to emerging trends.
- Manage and shape relationships with partnering Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
- Ability to work non-standard hours, weekends, holidays, and shift-based schedules.