Bob’s Discount Furniture Needs A eCommerce Content Specialist (open to REMOTE)

I hope you get an employee discount on furniture too.

Play key role in tactical execution of content strategy on Mybobs.com
Write copy that embodies the brand, captures the product and category story and supports SEO efforts for product descriptions and special content
Maintain managed content areas on mybobs.com via eCommerce Content Management Systems (CMS)
Collaborate with eCommerce, Creative, UX and IT partners to ensure content management planning is consistent with project milestones and timelines
Maintain Store Listings and FAQs working closely with CX team to educate and empower the customer
Adherence to ADA guidelines for managed content areas
Support cross-functional product reviews strategy, serving as a key stakeholder and point person for maintaining and moderating product reviews within the platform
Utilize site analytics enabling data-driven decisions about product placement and presentation to drive conversion and AOV
Influence content creation and personalization efforts with data, analytics, competitive analysis and knowledge of best practices for a digital user experience for retail

Maintain and merchandise the online product catalog via data-entry directly in the eCommerce Content Management System
Optimize presentation of products and product information based on customer and competitive insights and strategic goals
Play a key role in growing the Direct Ship program

Optimize content management tactics and workflows to drive operational efficiencies
Perform competitive and industry research to understand consumer needs, emerging trends and best-in-class eCommerce content
Support special projects

Collaborate with Marketing, Merchandising, IT, Customer Experience, Store Operations, Customer Care, and external vendor partners to drive a best-in-class ecommerce experience, sales, operational efficiencies, and other KPIs
Participate in education/training sessions for the Content Management System
Create and maintain procedural documentation and train fellow eCommerce Content Specialists

Expertise: 1+ years experience in eCommerce, online Merchandising, or Digital Content Creation, preferably in Home Furnishings industry
Digital-first: Tech-savvy with curiosity and enthusiasm for digital and media trends
Driven: Ability to work under pressure, prioritize, meet tight deadlines and work independently (including remote work)
Copywriting: Excellent copywriting skills, with emphasis on creating product stories and product marketing
Multi-tasker: Able to accommodate flexible work schedule during critical business periods
Bookworm: Minimum Bachelor’s Degree in eCommerce, Communications, Digital Content Creation, Merchandising, Marketing or equivalent field
Detail-oriented: Detail and results-oriented with a strong work ethic while having excellent organizational and communication skills
Achievement-focused: Energetic and highly productive with a positive attitude and passion for style, merchandising and ecommerce
Creative: Keen eye for style and design with ability to understand and employ best practices for user experience and interaction, content, website navigation and hierarchy
Tooled-up: Experience with eCommerce Content Management systems preferred; Bloomreach experience a plus; SAP Hybris PCM experience plus a working knowledge of SEO principles and basic HTML skills

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