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Community Manager Duties and Responsibilities
The Community Manager position manager acts as the liaison between an organization and its audience. You’ll be acting as the voice, tone, and moderator of the Wonderfeel brand through community and customer support, content distribution, and digital engagement to build brand presence and trust, both online and in person.
Duties include:
- Create community initiatives and programs.
- Respond to customers promptly.
- Monitor, track, and improve customer feedback including online reviews.
- Manage community channels in Reddit, Facebook, Qora, etc. and help recruit brand ambassadors. Create groups and channels and inspire discussions.
- Help plan and implement social media and communication campaigns and strategies.
- Help identify and communicate with affiliates, brand ambassadors, and influencers.
- Wear all necessary hats in the start-up environment.
Requirements:
- Minimum three (3) years of relevant experience.
- Excellent verbal and written (grammar) communication skills
- Motivated, Self-starter
- Brand experience with cosmetics, wellness, or market-leading brands a plus
- Basic software skills; MS Office, spreadsheets, Google docs, project management software
- Ability to work on multiple assignments