Base Compensation Range: $55,000-$65,000. Note that you must know English + one of the languages listed in the
This role will be based in the US (preferably Austin), reporting to the Social Community Operations Manager. Working days between Monday – Sunday, with 2 days off during the week and working hours will be 16:00 – 01:00 CST. Hours and working days may change in future.
Key Accountabilities
- Be the face of our brand and provide friendly, personal, and efficient customer support via social media (e.g., Facebook, Twitter, Instagram, YouTube, Reddit, TikTok) as well as review websites (e.g., Trustpilot)
- Accurately document customer feedback, topics of conversation and member sentiment for further analysis
- Troubleshoot member issues and report any technical issues promptly for resolution
- Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns
- Promote Bumble and Badoo as personable brands and embody our core mission and values – ensuring our members feel heard and cared for
Experience We Are Looking For
- Experience in customer support or community management required – ideally for a tech start-up
- English plus at least one of the following languages is a must – including flawless spelling and grammar: Spanish, Portuguese, French, and German.
- Experience in a fast-paced, startup environment is a plus