Apply To Be A Trust and Safety- Safety Specialist at GoFundMe

The GoFundMe team is searching for our next Safety Specialist to serve the Second Shift (2pm PST – 11pm PST). As a member of the Safety team, you work closely with the other functions of Risk and Compliance, Customer Experience and Public Affairs teams to protect customers and the brand. Within Trust & Safety, one part of the team focuses on account investigations and proactive misuse, while this role is more designed for handling content moderation review and crisis response, policy escalations, helping ensure funds are safely delivered, and more. This is an incredibly fast-paced job where you are required to consider all options, operate at an impeccable level of consistency, and collaborate to find the right solution in your quest to keep GoFundMe safe.

This role will cover Second Shift (2:00pm PST -11pm PST) with the initial training and onboarding (first 3 months of the role) covering First Shift hours (8am PST – 5pm PST).
Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries. Specialists spend 3-4 hours in email support each day.
Proactively vet fundraisers and interpret fundraiser content in accordance with the GoFundMe Terms of Service, in addition to staying up-to-date on the latest trends and assisting with evaluating policy. Specialists spend 2-3 hours on various review tools each day.
Professional development. Specialists have 1-2 hours of project time each day to work on initiatives that push the team and their careers forward.
Work with Compliance, Payment Risk, Legal, Strategy, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.

Field questions and vet fundraisers for the go-to-market and Communications team, collaboratively work with all of Trust & Safety, Public Affairs, Marketing, and Customer Experience teams on a regular basis and in emergencies, and become an expert in quickly resolving complicated issues through email, phone, and messaging software.
Identify trends, handle escalations, and ensure safe delivery of funds for beneficiaries.
Develop a deep understanding of content moderation policies and willingness to experiment with bold, novel solutions.
Consistently improve and enhance our internal processes and systems.
Provide invaluable security feedback to our Product Team to build Trust & Safety into the GoFundMe platform.

Exemplify T&S core values (Protect Altruism, Agreement in Action, Find a Solution Together) and embody company and team culture
Are a consistent high-performer
Strong attention to detail with a focus on quality
Are an effective problem solver: spots issues or efficiency gains and brings solutions forward
Exude strong leadership skills
Will support and implement efforts to connect with Dublin team and US First Shift team
Display natural ability to “think big” and take initiative
Excited about joining a team focused on helping others
Thrive in a fast-paced environment
See every interaction as a chance to build rapport and strengthen the public perception of GoFundMe

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