The Community Manager role requires coordinating with product, marketing, and social media teams to help plan, host, and promote engagement activities that connect the community with subject-matter experts, tech evangelists, and other people in the PC arena. It also entails maintaining an engagement calendar for Discord and Reddit, reporting on community sentiment and discussion topics, and helping to refine tools that offer insights on community conversations.
Duties & Responsibilities
- Engaging with the tech community through consistent, authentic, and transparent dialog
- Bringing the voice of the tech community into internal discussions
- Building relationships with tech enthusiasts and cultivating advocates
- Maintaining and executing a calendar of engagement activities across Discord, Reddit, and IRL events
- Coordinating with internal teams to align community activities with key moments, messages, and marketing initiatives
- Reporting on community sentiment, hot topics, and activity analytics
- Helping to refine tools designed to gather insights from community conversations
- Answering questions about client products and technologies, and escalating cases to stakeholders and support teams where appropriate
- Monitoring conversations related to tech community content published on our client’s social media channels
- Creating promotional content for community activities both independently and working with internal teams and agency partners
- Collaborating on activities, programs, and strategies that drive education and advocacy in the tech community
Skills & Qualifications
- Strong expertise in client PC hardware and gaming, along with authentic enthusiasm for both
- Creative mindset capable of thinking through execution and anticipating challenges
- Excellent communication skills, including the ability to match the tone of our brand voice
- Building relationships and identifying advocates within online communities
- Crisis management and mitigation
- Ability to excel in a highly matrixed organization that requires working across teams and geographies
- Team player with collaborative attitude
- Self-motivated and able to manage multiple projects in parallel
- Impeccable attention to detail, especially for written communication
- Familiarity with analytics tools and creating reports for internal stakeholders
Education & Experience
- 3-5 years of experience as a community manager in the tech industry
- Expert knowledge of Discord and Reddit