This is a fantastic opportunity for someone looking to join a dynamic team in the ticketing industry, and make a significant impact by ensuring fans can enjoy the events they love.
The Role:
We are looking for someone who will be responsible for manually reviewing orders that have been declined for fraud by our fraud provider. They will review for False Positive identifications of Fraud and assist those Fans to purchase tickets. This agent will communicate with Fan Happiness, Ticketing Ops, and other departments to facilitate ticket purchases.
What you’ll do / own:
- Resolve ticket purchasing issues as related to Fraud
- Identify causes of wrongful cancellations or other undesirable situations for our Fans
- Document actions, processes, and policies around fraud detection and ticket procurement
- Provide information to the dispute team to successfully resolve ticketing issues
Our ideal candidate has:
- Strong verbal and written communication skills
- Attention to detail
- Ability to manage varying workloads and deadlines