Job Overview
We’re looking for someone who’s interested in assisting the VRChat community with questions and troubleshooting that comes up in day-to-day use, collecting community feedback, engaging with the VRChat community, and providing feedback on the direction of the VRChat platform. VRChat is a “live” platform that’s constantly updated and evolving, so you’ll see your work have an immediate impact to our massive global community of users.
Job & Team Impact
As a member of the User Support team, you will help solve issues with the application and keep your finger on the pulse of the community. The ideal candidate is engaged and devoted to the idea of a healthy online social VR community. If you’re interested in working with and helping the massive worldwide VRChat community, then this role could be right up your alley.
Duties and Responsibilities
- Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly and in a timely manner
- Keep in touch with the VRChat community, happenings in the community, new creations, and innovations, and generally know what’s going on
- Organizing feedback and reported issues from users into bug reports to be forwarded to engineers
- Relay community concerns and feedback to the development team
- Keep track of community feedback via our Feedback site
Experience, Skills, and Qualifications
- 3+ years of experience in a support or community management role
- Previous experience with ticket-based support systems
- Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
- Excellent verbal and written communication skills
- Ability to communicate with a wide variety of disciplines within the team
- Self-starter and independent that can successfully follow through on initiative without the assistance of others
- Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality
- A basic level of understanding of Unity