This company could be a good source of other gigs, I recommend bookmarking. Pay $18 an hour, Full-Time.
The Role
As a Customer Service Agent, you will be working on handling customer tickets on behalf of our clients. For this particular project, these customer inquiries are mostly outbound phone calls to insurance carriers to verify benefits, but different clients may have additional forms of customer service (e.g. emailing, messaging, etc.) When you begin this role, you will only be assigned to one client. We have many clients that request Customer Service assistance ranging from clients in the fields of logistics, health, software, and more. You will be given the opportunity to learn different types of customer service responsibilities as you grow at Invisible.
This role is an employee position with scheduled, defined hours – usually on US working times (Pacific or Eastern). You will be working on a team with a supervisor who will act as a manager and coach. There will be flexibility to take time off and adjust schedules with teammates as well as PTO (paid time off). Training is provided and paid. Quality will be defined by both quantitative metrics (e.g. average handle times) and qualitative metrics (e.g. clarity on a call).
a great candidate will have:
- Prior experience in a Customer Service role
- Candidate should be residing in the US.
- Clear and personable on the phone
- Ability to work US hours (Pacific or Eastern)
- Access to a personal computer
- Strong internet connection
- QA and Auditing Experience (Needed)
- Experience Insurance Carriers, directly or indirectly