Passionate about online safety and content integrity? A Trust & Safety Specialist is needed to ensure a secure user experience. This role involves investigating sensitive safety issues, handling compliance matters, and streamlining enforcement processes. If you’re detail-oriented, thrive in fast-paced environments, and have excellent communication skills, this might be the perfect fit. Check out the job listing for more details.
From Ad:
Responsibilities
- Respond and resolve complex user issues related to copyright infringement, privacy, user safety, risk, compliance, and content moderation
- Review and moderate highly sensitive content on the platform
- Work with cross-functional stakeholders including team members in Product, Engineering, and Partnerships to identify and create solutions for user safety issues
- Help improve processes to optimize efficiency, safety, and the reader/writer experience
- Work closely with our User Support team to scale and optimize T&S processes
- Escalate and investigate edge-cases for review to inform Substack’s policy development
- Keep public facing policy docs and help center content up to date and accurate
Requirements:
- A minimum of 2 years of experience in a customer facing role related to compliance, risk, trust & safety, content moderation or similar space
- Ability to work with ambiguity and quickly adapt to process and policy changes, often under time pressure
- Experience working cross-functionally with Engineering and Product teams to drive internal tooling and product improvements
- Ability to standardize and streamline enforcement processes
- Experience drafting standard operating procedures
- Writer-obsessed. You may not be a writer, but you understand the media landscape and believe that great writing is important
Skills:
- Familiarity with Zendesk ticketing (administration experience is a plus)
- Familiarity with GSuite
- Excellent written and verbal communication