The role of an Associate Investigator, Trust and Safety is to ensure the safety and security of users on the platform. As an Associate Investigator, you will be responsible for investigating and resolving cases related to trust and safety concerns. You will collaborate with cross-functional teams to identify and address potential risks, and develop strategies to prevent and mitigate them.
To excel in this role, you must have strong analytical and problem-solving skills. You should be able to analyze large amounts of data and identify patterns to detect suspicious activities. Attention to detail is crucial, as you will be required to thoroughly investigate and document cases. Effective communication skills are also important, as you will be working closely with other teams to ensure a safe and secure user experience.
From ad:
In this role, you will become a subject matter expert of Peerspace’s policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform.
KEY RESPONSIBILITIES:
● Independently work through a queue of tasks with an eye for process improvements.
● Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
● Review accounts and transactions to detect and prevent fraud.
● Prepare evidence and respond to disputed charges.
● Conduct investigations to detect suspicious activity.
● Conduct ID and payment verification checks.
● Provide outstanding customer service through email and phone to provide support on Trust and safety initiatives or case review.