Responsibilities:
- Onboard new users and ensure their continued success as community members
- Grow our Discord and Twitter communities
- Answer non-technical user questions and troubleshoot (you know, for the people who still live in the web2 world…which is still almost everyone 🙁 )
- Work closely with internal teams or our client’s product, engineering, community/marketing teams to write and disseminate critical information about feature updates and product launches as well as bug-related issues as they arise (we want people to trust us!)
- Organize and host events on our Discord server to maintain and promote a vibrant community culture (we want people to like us!)
- Synthesize insights from community interactions and surface critical issues to the engineering, sales, and marketing team (we want people to keep using our software!)
- Keep internal and external informational resources up to date in an environment of rapid iteration (we want to stay in touch with people!)
- Contribute ideas and effort to our brand, content, and community strategies (like, say, writing better job descriptions 🙂 )
- Manage and scale a team of part-time moderators based globally (it’s a big world out there, but we’re trying to make it smaller!)