This role isn’t going to be for everyone, but it is still a good job if you have the experience they are looking for. This company hires freelance moderators if do not have any experience or just looking for a side gig. Social Analyst job Link

A deep understanding and confidence in both internal and external systems will be required.

• Queue Management – to deliver agreed SLA’s
• Assisting Risk Analysts with queries and clarification
• Case Management, ensuring quality output is delivered.
• Service Desk support – Triage Service Desk Tickets via Zendesk or similar, and actioning a pre-defined WhiteList of requests as required.
• Investigation and identification of potential Incidents to be raised to the SDO
• Supporting the Community and Pharmaceutical Verticals if required, this includes pharmaceutical compliance training

The working hours are 22.5 hours per week and all applicants must be able to work weekend days/nights on a rotating shift pattern.

Requirements:
• 2 years Experience in the delivery of Social and Community and Pharmaceutical services

• Passionate about quality delivery

• Flexible, enthusiastic and confident working approach

• Ability to work under pressure

• Methodical, 360 degree thinking

• Self-motivated and able to work independently without close supervision

• Excellent communication skills

• Great organisational skills with the ability to prioritise

• Proactive, enthusiastic and willing member of a team