This one has a lot, read the ad to see if it sounds like somethings you’d like to do. You will have to apply via LinkedIn, I cannot find a career page on the company website.
Responsibilities:
- Customer Support Specialist
- Respond to customer inquiries promptly and thoughtfully
- Strive for first-reply resolution with each interaction
- Engage positively with customers sharing their First Person experience
- Provide timely responses to tickets across all channels – email, chat and text
- Go above and beyond to ensure an efficient, seamless customer experience
- Collaborate with other team members to ensure consistent voice and tone to our customers
- Be an expert on all things cognitive health – keeping up to date on new trends and studies
- Share themes and feedback from customers with the team to contribute to product improvements
- Execute churn and winback tactics to help drive subscription goals consistent with company-wide goals
- Help improve FAQs
- Collect customer testimonials
- Reship missing orders
- Community Manager
- Help implement social media and communication campaigns to align with marketing strategies
- Respond to comments and customer queries in a timely manner
- Provide support for audience members, fans, and customers when they need it
- Monitor and report on feedback and online reviews
- Continue to help First Person build community and boost brand awareness among our target audience
- Coordinate with Marketing to ensure brand consistency across all social platforms
- Build relationships with customers & potential customers as well as assist our ambassadors promote First Person as needed
- Stay up to date with digital technology trends